Experts in Line of Business Applications, Intranets and custom CRM/SharePoint integrated solutions
Why the Microsoft Application Platform?
|Bosweb Systems has extensive experience in the development of customised solutions which have been provided into a wide range applications, from Agribusiness and Professional Services, through to Property Valuation, Asset Management and Business Management Systems.
These solutions have been expanded with the seamless intergration of one or more of the Microsoft family of products, and designed to provide a powerful system providing consolidated functionality.
Client Relationship & Knowledge Management can be integrated within into an overarching business system to create a consolidated system rather than disconnected 'islands of information' designed to increase productivity and reduce administrative overheads.
CRM 4.0 - Better Together with Microsoft Office (3780 KB)
CRM 4.0 - Customer Service (1749 KB)
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CRM 4.0 - Overview (686 KB)
CRM 4.0 - Sales Automation (1809 KB)
Mid 2008 saw Bosweb Systems, in the capacity of a long-standing Microsoft Gold Partner, make a conscious decision to grow our relationship with Microsoft and to work with other like-minded Microsoft partners. Over the past 12 months we have aligned with Microsoft Partners in Australia & New Zealand that specialise in hardware and software solutions based on a Microsoft application family.
The need around our Microsoft partner focus extends from our own focus on the Microsoft Dynamics family of products and the Microsoft Windows 'stack' including Customer Relationship Management (CRM), SharePoint, Exchange and Enterprise Resource Planning (ERP) systems.
Our immediate focus is on Microsoft Dynamics CRM, which is essentially an ‘xRM’ where ‘x’ is the market or need that the base framework can be customised to meet client needs (see below).
Using Microsoft CRM and the .Net development framework, we are able to develop ‘line of business’ applications, customised to meet the needs of our clients in their vertical market. In addition to this we develop bundled solutions that can also meet the needs of horizontal markets i.e where our base systems can be applied to meet the similar needs of multiple clients with only minimal customisation of the application layer.
Examples of our CRM solutions include a property management & valuation system using CRM/SharePoint, a brokering management and integrated business management solutions using CRM/SharePoint (including Exchange, Office Communication Server and telephony) and a graffiti management system combining CRM, SharePoint & Windows Mobile/PDA systems.
These projects have required involvement of our other Microsoft partners; Emantra (hosting), Brennan IT & AXXIS Technology (hardware & infrastructure providers), CyTrack (telephony) and affiliation partner Intergen (Dynamics Specialists).
What is xRM?
xRM is the official positioning of the platform components underlying Microsoft Dynamics CRM. While the "C" is equal to Customer (or Client) in CRM, "x" is equal to ANY relationship that needs to be managed, such as vendors, employees, prospects, dealers, as well as other types of business relationships including properties, assets, projects, grants, legislation, etc. The flexibility of the XRM platform components enables it to be leveraged in a wide variety of ways by many different organisations.
Most organisations meet their business process automation needs through the development of custom applications or the acquisition of packaged applications. Often times these solutions do not fulfill every business requirement. Custom applications can be extremely expensive to develop and maintain. Research has identified that it will cost a company from seven to ten times more to develop a particular functionality than to purchase comparable functionality. The costs and risks associated with developing highly specialized line-of-business are truly prohibitive. Packaged applications, while easy to deploy, do not fit the business and can be very difficult to change once they are deployed. xRM offers an alternative and the best of both worlds; it accelerates the creation of Line of Business applications, and it makes it easy to modify existing applications in response to ever-changing business needs.
Benefits of xRM
xRM is a business application platform layer that sits on top of – and leverages the power of – the Microsoft Application Platform technology building blocks (Windows, SQL Server, .NET, and Office) and is designed to significantly accelerate the creation of enterprise-class relational business applications by providing IT professionals with reusable ‘application services’ that can be rapidly adapted to fit the unique needs of users and businesses through point & click.
Key value areas include:
- Familiar Microsoft technologies give end-users a consistent experience across all applications (Office/Outlook) and provide IT professionals with technology they know (SQL Server, Windows, .NET)
- Power of choice ensures organizations get and use XRM the way they need it. Whether it be on-premise or on-demand, subscription or license, Outlook or web, the power of choice ensures it fits customers environment and budget
- Enterprise-class capabilities through highly scalable multi-tenancy for efficient management of multiple large-scale applications in a single environment
- Point & click customization allows each application to be completely built (relational data model, process automation, user experience…) and maintained through a point & click interface.
xRM can help enterprise organisations bridge the gap between packaged and custom applications. Short and long term benefits make xRM a feasible strategic alternative. With XRM the IT Department delivers speed, business fit and business agility. In the short term the IT Department can rapidly respond to a request for an application, on-time and on-budget.
In addition, and over time, the IT Department can deliver multiple business applications, all built on a common platform, helping them meet diverse and ever changing business needs across the organisation while minimizing the time and costs associated with infrastructure, maintenance, support, integration, modifications and customisations.